![]() ![]() Unless you're using a true VPN tunnel, such as between you and your employer, school or bank's servers, they are useless from a privacy standpoint. ![]() If you need help in the meantime, please let us know! How to use the Add Text Feature When Posting Large Amounts of Text, i.e. Please refer to this document with instructions for uploading your report and using the “Additional Text” function of Apple Support Community: Once you have your report generated, you can upload it to Apple Support Community for us to review and provide suggestions. View your report, and upload a copy to Apple Support Community Creating a report typically takes 2-4 minutes on a healthy Mac. Choose a problem in the drop-down menu, and click Start. Open the downloaded application, and follow the initial steps to open the app. This can be accessed by going to the Finder > Go (in the top menu bar) > Downloads. ![]() The app will be downloaded to your Mac to your downloads location, which is the “Downloads” folder by default. EtreCheck was developed by a highly respected member of these very Apple Support Community forums, and it is trusted by many users.Ĭlick “download” on the site. If your Mac is experiencing an issue, such as poor performance or running slowly, kernel panics, apps freezing or quitting unexpectedly, storage issues, and many more, generating an EtreCheck report is a great place to start for troubleshooting issues with your Mac while getting help at Apple Support Community. EtreCheck is a simple, helpful utility to diagnose and identify both software and select hardware issues. Just beware of the warning above when removing apps and their supporting files.īefore heading to an Apple Store, I believe you should create an EtreCheck report. For singular apps from a developer it's safe. Some for those files may support other apps from the same developer and deleting them can mess them up. WARNING: If you use AppCleaner on an app that you have other apps from the same developer, like Adobe, you must be extremely careful checking all checkboxes and deleting. I recommend you uninstall BitDefender and any other "cleaning", "optimizing", "speed-up", anti-virus or VPN apps on your Mac according to the developer's instructions. For the two apps mentioned you'd do the following search(es):Īny files that are found can be dragged from the search results window to the Desktop or Trash bin in the Dock for deletion.įAF can search areas that Spotlight can't like invisible folders, system folders and packages. You can check to see if you've removed all of the supporting files by downloading and running the shareware app Find Any File to search for any files with the application's or the developer's name in the file name. Uninstall BitDefender and MacKeeper according to the developer's instructions. The free version is more than adequate for most users.Īlso, unless you're using a true VPN tunnel, such as between you and your employer, school or bank's servers, they are useless from a privacy standpoint. There is one app, Malwarebytes, which was developed by a long time contributor to these forums and a highly respected member of the computer security community, that is designed solely to seek out adware and known malware and remove it. Since there are no viruses these apps use up a lot of system resources searching for what is non-existent and adversely affect system and app performance. They do a poor job of the detecting and isolating the adware and malware. There are, however, adware and malware which require the user to install although unwittingly most of the time thru sneaky links, etc.Īnti Virus developers try to group all types as viruses into their ad campaigns of fear. This documents describe what you need to know and do in order to protect your Mac: Effective defenses against malware and other threats - Apple Community and Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support. First, there is no reason to ever install or run any 3rd party "cleaning", "optimizing", "speed-up", anti-virus, VPN or security apps on your Mac.
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